Return Policy

Refund Policy of Mochar Trading and Building Supplies

Last modified: 11/10/2022

Introduction

"Mochar Trading and Building Supplies " is committed to your satisfaction. If you have purchased digital/hard goods/subscription from Mochar Trading and Building Supplies and are unhappy with the product received, you may be eligible for a refund/partial refund if requested within 30 days of the original purchase date.

Refunds of Hard Goods:

To be eligible for return and refund, the following steps must be taken:

1. Refund must be requested in writing by contacting accounts@mocharbuilds.co.za

2. Request of refund must be made within 30 days of the original purchase date

3. Hard goods must be returned to Mochar Trading and Building Supplies immediately, according to the instructions you will receive once contacting accounts@mocharbuilds.co.za as directed in step 1.

4. The item(s) must be unused and returned in the original packaging, in like-new, or re-sellable condition, as determined in Mochar Trading and Building Supplies sole, reasonable discretion.

Non-returnable Items:

The following items are non-returnable as stated at the time of purchase on www.mocharbuilds.co.za

• NONE

Refunds of Digital/Subscription Based Goods:

To be eligible for a refund on any digital/subscription based goods, the following steps must be taken:

1. Refund must be requested in writing by contacting accounts@mocharbuilds.co.za

2. Request of refund must be made within 30 days of the original purchase date

Mochar Trading and Building Supplies is committed to its consumers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please contact Mochar Trading and Building Supplies at accounts@mocharbuilds.co.za for any questions related to our policy, or simply to let us know how we can help.